DIVISION/DEPARTMENT: OFFICE OF WORKFORCE DEVELOPMENT/WORKFORCE AND POLICY DEVELOPMENT
SUMMARY OF RESPONSIBILITIES:
Under the direction of the Deputy Director of Workforce and Policy Development, the Senior Program Manager will manage and oversee policy and programmatic planning for the Neighborhood Jobs Trust (NJT) and tuition-free community college initiative (TFCC). The ideal candidate will manage the contracting process, monitoring and programmatic reporting for grant and contract funds received under NJT and other special initiatives. S/he will provide technical assistance to all contractors and stakeholders (employers, community based organizations, career centers, etc.) to ensure quality services for clients and enhance contractor’s ability to achieve job placement and other outcome goals including retention. S/he will manage the implementation of the tuition-free community college initiative, establish a tracking system, oversee the application process, and provide support and coordination. S/he will also be responsible for facilitating, implementing, organizing, and managing various projects relating to the mission of the Office of Workforce Development (OWD).
GENERAL DUTIES AND RESPONSIBILITIES:
The general duties and responsibilities of the position are included in but not limited to the information listed below.
PROGRAM MANAGEMENT: NJT
Participate in the planning process and procurement of Neighborhood Jobs Trust (NJT) programs. These procurements are for a variety of services that include, but are not limited to, skills training, adult basic education, ESOL, and an array of wrap-around services such as case management, follow-up, outreach/marketing and assessment.
Review assigned proposals and develop recommendations.
Initiate the contract negotiation process and coordinate activities internally with IT, fiscal, and workforce and policy development departments prior to the finalization of contracting.
Develop negotiation packages and conduct contract negotiation sessions.
Review and approve all invoices (performance based, milestone, and cost reimbursement) and coordinate with fiscal unit to ensure timely payment to contractors.
Prepare and review reports on grant performance for public dissemination.
Conduct quarterly desk reviews to monitor program level and system wide performance. Review qualitative and quantitative reports from contractors.
Conduct site visits to contractors to ensure contract compliance and to evaluate for quality and customer satisfaction.
Provide technical assistance as needed to contractors, and implement corrective action as needed.
Plan, coordinate and facilitate regular program operator meetings.
Coordinate communication with contractors including instructing all vendors in grant requirements and notify contractors with any changes.
Represent OWD unit at meetings and conferences as assigned.
Develop positive working relationships with various state, federal and city agencies as well as community based organizations, employers, private organizations, universities and foundations as related to workforce development.
Create and compile content for the annual NJT Impact Report including writing anecdotes, and analyzing perfromance data.
Maintain electronic files in accordance with department, state, federal and/or funding source standards/ requirements.
PROJECT MANAGEMENT: TFCC
Manage the implementation of the tuition-free community college initiative, including but not limited to, managing existing tracking system, identifying data to track for evaluation, processing applications, and developing communication tools.
Draft project work plan, including timeline, risks, costs, delays and blockers to convey the overall progress to select key stakeholders.
Identify and mitigate project risks and improvement, and communicate with various stakeholders to identify solutions.
Market the initiative to various stakeholders and present at various community meetings and high schools and community colleges.
Update the TFCC website as needed.
Ensure effective integration, utilization, and performance of contractors.
Draft various contracts and written agreements.
Maintain electronic files in accordance with department standards.
Work requires a Bachelor’s degree or equivalent in Human Services, Economic Development, Business Management, Urban Planning or related discipline. A minimum of three to five years of progressively responsible related experience in program planning, and program/project management is desired. Excellent oral and written communication skills, strong attention to detail, and ability to work independently and manage multiple projects are required. Strong interpersonal skills to work effectively in a team environment are required, and the knowledge of Boston’s neighborhoods and communities is highly desirable. Proficiency with Microsoft Office Suite and Google Platforms is required. Familiarity with various databases and the ability to produce reports is desired.
Normal office environment is maintained with frequent travel to program sites; attend community meetings throughout the city. Some evening and weekend hours will be required to attend outreach events and community meetings.
Little or no physical exertion; frequent local travel.
**BOSTON RESIDENCY IS A CONDITION OF EMPLOYMENT **