Under the supervision of the CIO, provide technical support and ensuring the whole agnecy runs smoothly. Monitor and maintain the agency computer systems, installs and configures hardware and software, and solves technical problems.
GENERAL DUTIES AND RESPONSIBILITIES:
The general duties and responsibilities of the position are included in but not limited to the information listed below.
Assist staff with the installation, configuration, upgrade, and ongoing usability of desktop computers, peripheral equipment and software.
Work with vendor support contacts to resolve technical problems with end user hardware and software.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers and administrative systems.
Entry, update and follow up in IT support request/management system.
Provide on-going support to all users of the information and telecommunication systems.
Responsible for supporting the integrity of the computer working environment, all computer equipment and applications, cellular and telecommunications systems.
Provide basic training/support in accessing the network and use of various software applications.
Aid CIO in maintaining documentation for all information system processes.
Responsible for ordering and maintaining any information systems related components as directed by CIO.
Support new computer hardware and software, and continued support of the existing hardware and software throughout the organization.
Other duties as directed by CIO
Work as a Team Player with co-workers and in conjunction with other departments
Requires high school diploma or equivalent and three years of related experience (1-2 years providing end-user phone support for current PC desktop and application software OR 1-2 years installing, upgrading, troubleshooting and repairing personal computers in a network environment).
Ability and desire to provide excellent customer service to internal and external customers.
Working knowledge of Windows 7, 10 and Microsoft Office products.
Experience troubleshooting hardware, software and printer related issues.
Experience replacing hardware on both desktop and laptop PCs.
Experience installing software, patches, and updates on desktops and laptops.
Experience troubleshooting basic network issues.
Strong communication, interpersonal, and analytical skills.
Ability to work responsibly with minimal supervision.
Working knowledge of MAC computers a plus.
Normal office environment.
May lift and carry computer components; may need to crouch, reach or bend to perform computer repairs. May spend extended periods at terminal.