Boston Planning & Development Agency
**BOSTON RESIDENCY IS A CONDITION OF EMPLOYMENT**
TITLE: LANGUAGE ACCESS COORDINATOR
DEPARTMENT/DIVISION: DIVERSITY, EQUITY AND INCLUSION
The Boston Planning & Development Agency (BPDA) plans and guides inclusive growth in our city - creating opportunities for everyone to live, work and connect. Through our future-focused, city-wide lens, we engage communities, implement new solutions, partner for greater impact, and track progress. In Boston, achieving citywide resilience means addressing racial equity along with the physical, environmental, and economic growth to ensure that opportunities are accessible to everyone in our City. Today, the BPDA uses our citywide master plan, Imagine Boston 2030, as a framework to support equity by creating affordable housing, good jobs, and open space in every neighborhood, leveraging funding from large real estate development to support workforce development and training, supporting equitable procurement policies and requiring diversity criteria for developing publicly-owned land.
Under the direction of the Director of Diversity, Equity and Inclusion, the Language Access Coordinator (LAC) will be responsible for collaborating with BPDA staff and other city departments, as appropriate, to ensure that Limited English Proficiency (LEP) individuals are provided meaningful opportunities to be informed of and participate in the BPDA’s public processes, specifically planning and development review. In collaboration with BPDA staff and city departments, as appropriate, the LAC will be responsible for the implementation of the BPDA’s Language Access Plan as well as monitoring its execution and compiling detailed reports in connection therewith.
ROLES & RESPONSIBILITIES:
- Provide language access coordination across BPDA public processes, including Planning, and Development Review processes, and facilitate the coordination of language access and external vendors as needed.
- Oversee the BPDA’s LAP to ensure implementation, continued operation, ongoing compliance, and timely completion of the BPDA’s LAP. Update the LAP as required. Review and revise, as necessary, BPDA policies and resources relating to language translation and interpretation.
- Manage and provide direction to resources, including external contractors, who provide language translation and interpretation services throughout the BPDA. Review and process resource invoices.
- Provide regular training about the LAP and implementation plan to BPDA staff. Identify staff requiring training on the delivery of language services, e.g., project managers, planners, employees new to the planning and development review departments. Work with BPDA staff to address issues related to language services.
- Track and evaluate language assistance services provided by BPDA departments. Reach out to BPDA staff for feedback, and report to the Director of Diversity, Equity and Inclusion regarding the sufficiency and appropriateness of language services. Provide the Director of Diversity, Equity and Inclusion and senior staff with detailed reports on language assistance and/or services provided on a quarterly and bi-annual basis. Such reports will be submitted to the Department of Housing and Urban Development.
in compliance with the Voluntary Compliance Agreement dated September 10, 2020.
- Monitor and oversee the effectiveness of the BPDA’s LAP. Provide the Director of Diversity, Equity and Inclusion with changes or updates to the LAP. Review the BPDA budget annually with the Director of Diversity, Equity and Inclusion.
- Coordinate with BPDA staff to develop community resources, partnerships, and other relationships to ensure the provision of appropriate and relevant language services. Work with the BPDA Research department to stay current on language service needs in Boston’s neighborhoods. Attend community meetings, as needed.
- Serve as the BPDA’s designated representative to receive and coordinate all complaints and feedback regarding implementation of the LAP. Work with the relevant BPDA staff and complainant to ensure compliance with the LAP.
- Perform other related duties as required.
- Bachelor’s degree in related field and a minimum of 2-5 years of professional level work experience, preferably in the area of community relations or government. Bilingual skills are preferred.
- Highly collaborative, and possesses a keen ability to effectively communicate and connect with diverse individuals both inside and outside the BPDA.
- Awareness of and sensitivity to cultural issues and competencies is important.
- Experience working in cross-functional teams and within community-based organizations and environments.
- Experience in the language services industry.
- Familiarity with Adobe applications, such as InDesign and Illustrator, preferred.
- Excellent project management, organizational, and analytical skills.
- Strong written, verbal, and interpersonal communication skills.
- Able to occasionally work weekend and/or evenings.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
- Normal office environment; possible remote working environment
- Community engagement and travel
** BOSTON RESIDENCY IS A CONDITION OF EMPLOYMENT**