boston planning & development agency

SALESFORCE ADMINSTRATOR

Posted Date 07/19/2021
Job ID
2021-1600
Category
Management Information Systems
Grade Level
L
# of Hours
35
Salary Range
$80,000 - $90,000

Summary

boston planning & development agency

 

**BOSTON RESIDENCY IS A CONDITION OF EMPLOYMENT**

 

TITLE:                       SALESFORCE ADMINSTRATOR

 

GRADE:  I                                                                                         STATUS: EXEMPT      

 

DIVISION/DEPARTMENT: MANAGEMENT AND INFORMATION TECHNOLOGY

 

OVERVIEW

The Boston Planning & Development Agency (BPDA) is the planning and economic development agency for the City of Boston. The BPDA plays a far-reaching role in shaping the City. We are a self-sustaining agency and our love for Boston inspires us to make our City an even better place to live, work, and connect.  The Boston Planning and Development Agency (BPDA) is committed to attracting and retaining a diverse staff with diverse experiences while continuing to work to build and sustain an equitable and inclusive work environment, where cultural diversity is celebrated and valued.  We believe every member on our team enriches our agency and allows us to see a broad range of ways to understand and engage with our city, identify challenges, and discover, design, and deliver solutions.

 

SUMMARY OF POSITION

The Salesforce Administrator will lead the management of our Boston Residents Jobs Policy Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes.  This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

Key Duties & Responsibilities

  • Serve as primary system administrator for the Salesforce.com environment and Community Portals
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
  • Complete regular internal system audits and prepares for upgrades
  • Manage Salesforce.com data feeds and other integrations
  • Coordinate the evaluation, scope, and completion of new development requests.
  • Work with our BRJP management team to establish suitable processes to support administrative, development, and change management activities
  • Build reports and dashboards to answer stakeholder questions
  • Assist in training of new users, and grow the Salesforce.com skill set across the department
  • Effectively act as the liaison between our users, and the application development contractors
  • Work independently with various stakeholders to define and document development requirements

Skills Required

  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills
  • Must demonstrate the ability to communicate effectively at all levels of the organization
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes

 

QUALIFICATIONS: 

  • Minimum 3+ years of experience as a Salesforce.com administrator with 1+ years experience in Lightning
  • Salesforce.com Admin (ADM201 or ADX201) certified
  • Sales Cloud, Service Cloud, and Developer certifications preferred
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, process builder, workflow rules, custom views, and other content of intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities
  • A documented history of successfully driving projects to completion
  • A demonstrated ability to understand and articulate complex requirements
  • Previous experience working in a SCRUM or agile environment preferred
  • Salesforce Communities experience preferred

 

 

WORK ENVIRONMENT:       

Normal Office Environment

 

PHYSICAL REQUIREMENTS: 

Little or no exertion

 

SCOPE:   

Not Applicable

 

**BOSTON RESIDENCY IS A CONDITION OF EMPLOYMENT**

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