boston planning & development agency

VOLUNTEER PROGRAM MANAGER

Job ID
2021-1629
Category
Boston Tax Help Coalition
Grade Level
I
# of Hours
35
Salary Range
$50,400 - $63,000

Summary

boston planning & development agency

**BOSTON RESIDENCY IS A CONDITION OF EMPLOYMENT** 

TITLE:         VOLUNTEER PROGRAM MANAGER

 

GRADE:  I                                                     STATUS: EXEMPT

 

DEPARTMENT/DIVISION:  OFE/BTHC                                   

                                                                                  

SUMMARY OF RESPONSIBILITIES:

The Volunteer Program Manager will be responsible for managing and overseeing volunteer recruitment for the Boston Tax Help Coalition (BTHC), which is part of the Office of Financial Empowerment (OFE) and reports to Senior Program Manager, Office of Financial Empowerment. This individual will play a lead role in department communications, including preparing periodic online newsletters, using social media and assisting with the annual marketing campaign for taxes and other OFE programs. This role also functions as the liaison to BPDA’s Human Resources department, handling OFE’s internship and fellowship programs and internal staff development. 

 

GENERAL DUTIES AND RESPONSIBILITIES:

General duties and responsibilities of the position include but not limited to the information listed below

 

Volunteer Recruitment and Management

  • Develop and implement volunteer recruitment plans for the BTHC’s tax and Financial Check-Up (FCU) programs;
  • Build and manage partnerships for recruitment efforts with community based organizations, financial institutions, and local universities and colleges;
  • Create and update recruitment outreach materials; staff recruitment fairs, events, and meetings; post volunteer opportunities on web and partner recruitment platforms;
  • Coordinate updates to online volunteer training materials with appropriate staff;
  • Manage all volunteer tracking in the BTHC’s software, including: recruitment efforts, training attendance, volunteer certifications and languages, and site placements;
  • Work with BTHC partners to coordinate volunteer training schedules, site placements, on-site orientations, completeness of required volunteer participation materials, and assist with resolving Coalition volunteer-related issues, as needed; and
  • Plan and organize annual Volunteer Appreciation Event and recognition materials.

Communications

  • Play lead role in all BTHC/OFE communication activities, including: volunteer opportunities and position requirements, program and training updates, and other publicity events;
  • Create and distribute electronic newsletters for BTHC/OFE, collecting content from staff and volunteers;
  • Coordinate electronic invitations for BTHC/OFE events;
  • Monitor FreeTaxHelp@Boston.gov emails;
  • Update content on BTHC website regularly and assist with content for all OFE websites; and
  • Maintain Facebook and Twitter social media accounts for all OFE programs.

Staff Development Liaison

  • Manage BTHC and OFE Internship and Fellowship program, including: recruiting Interns and Fellows, coordinating onboarding and logistics with Human Resources, training, and supporting staff with providing supervision when appropriate;
  • Develop and present training materials for new OFE staff, interns, and fellows; and
  • Assist with staff development presentations, workshops, and lunch n’ learns.

Miscellaneous

  • Research prospective resources to improve tax site experience for volunteers and taxpayers;
  • Collect and maintain program data for relevant grant proposals and internal planning documents; and
  • Assist with fundraising events and volunteer donor efforts, as appropriate.
  • Ability to articulate the mission, objectives, and programs of the Office of Financial Empowerment, the Boston Tax Help Coalition, Boston Saves, and the Office of Workforce Development.
  • Supervise interns as necessary.

 

QUALIFICATIONS

The Volunteer Program Manager should have a Bachelor’s degree with 3 to 5 years of experience or a Master’s degree and at least 1 year of experience working with volunteers, or comparable background. Necessary skills include familiarity with Word, Excel, customer databases, and basic Microsoft office and Google Workspace. Strong writing and email ability, as well as enthusiasm for social media required.  Must be well organized and able to work both independently and as part of a team in a fast paced environment. 

 

WORK ENVIRONMENT:

Normal office environment in an open space.  Occasional evenings and weekends.  

 

PHYSICAL REQUIREMENTS:

Little or no exertion, should be able to lift 25 pounds; may spend extended periods at keyboard.

 

SCOPE: N/A

 

**BOSTON RESIDENCY IS A CONDITION OF EMPLOYMENT** 

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